Gartner Research

Define Your Customization Strategy for SaaS/Cloud Business Applications

Published: 08 July 2014

ID: G00261452

Analyst(s): Christian Hestermann


SaaS business applications offer different approaches to modification than on-premises solutions, requiring application managers to adapt their customization strategy. Selecting the right application and minimizing modifications becomes more important in the cloud.

Table Of Contents
  • Key Challenges



  • Minimize Customizations by Selecting Best-Fit Solutions and Applying a 'Why Not Use As-Is' Approach
    • Recommendations:
  • Use Complexity and Integration as the Deciding Criteria How to Modify or Extend
  • Decide on the Right Level of Business Logic Sharing in a Cloud Deployment: Choose Between Configuration and Customization, and Prefer Model-Driven Applications Where Available
    • Recommendations:
  • Decide Between aPaaS and bpmPaaS to Build Loosely Coupled Extensions
    • Recommendations:

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