Gartner Research

IT Service Leadership for the Digital Business

Published: 10 July 2014

ID: G00260082

Analyst(s): Debra Curtis , Suzanne Adnams


To respond to digital business, CIOs must move beyond IT service management to IT service leadership. The IT service leader creates IT services focused on innovation and business acceleration needs, and ensures that business understands the enterprisewide implications of technology options.

Table Of Contents
  • Key Challenges



  • Actively Engage With Business Leaders About Emerging Market Opportunities
  • Use the IT Service Portfolio to Promote Innovation and Build IT Capabilities
  • Develop a New Enterprisewide Information and Analytics Service
  • Define an IT Service Leadership Strategy and Road Map
  • Appendix A: Digital Business Definition
  • Appendix B: Top 10 Strategic Technology Trends for 2014
  • Appendix C: Seven Building Blocks of Enterprise Information Management

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