Gartner Research

Make It Easy for Patients to Pay and Engage

Published: 11 July 2014

ID: G00263136

Analyst(s): Melanie A. Meyer

Summary

Healthcare reform and consumerism have resulted in patient payments representing a growing share of healthcare delivery organization collections. CIOs and revenue cycle management leaders can use these best practices to improve patient collections and to increase patient engagement.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Employ a Multichannel Approach to Collect Payments That Includes Opportunities for Patient Engagement
    • Online Portal/Web
    • Mobile/Tablet
    • Phone/Integrated Voice Response (IVR)
  • Consolidate Statements and Customer Service Functions to Present One Unified View to the Patient, Improve the Patient Experience and Lower Costs
  • Utilize Predictive Analytics to Optimize Self-Pay Workflows and Collections While Maximizing Impact of Touchpoints With the Patient

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.