Gartner Research

Market Guide for IT Services, Japan

Published: 11 July 2014

ID: G00263040

Analyst(s): Satoshi Yamanoi


This market guide gives a comprehensive view of the IT services market in Japan, so IT leaders of global enterprises that have entered, or plan to enter, the Japanese market can understand its uniqueness, as well as plan and execute their sourcing strategies more effectively.

Table Of Contents

Market Definition

Market Direction

  • Large and Mature Market
  • Strong Market Penetration of Local Megavendors
  • Local Providers' Challenge in Global Markets
  • Japanese Customers' Heavy Reliance on Outsourcers
  • Difficulty in Drastic IT Operational Cost Reductions With ITO/BPO
  • Conservative Acceptance of Digital Technologies

Market Analysis

  • Consulting
  • Implementation
  • ITO
  • BPO
  • Software Support
  • Hardware Support

Representative Vendors

  • Tier 1 Local Vendors — Fujitsu, NTT Data, Hitachi, NEC
  • Tier 2 Local Vendors — IT Holdings, Nomura Research Institute, SCSK, Itochu Techno-Solutions, Otsuka, Nihon Unisys, Mitsubishi Electric, transcosmos, NS Solutions, Ricoh, Canon, Fuji Xerox, NTT Communications
  • Tier 1 Global Vendors — IBM
  • Tier 2 Global Vendors — Accenture, Deloitte, EY, HP, KPMG, Microsoft, Oracle, PwC
  • Segments
    • Consulting
    • Implementation
    • ITO
    • BPO
    • Software Support
    • Hardware Support

Market Recommendations

Gartner Recommended Reading

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