Gartner Research

Exploiting MSI and CSB Roles to Effectively Manage Complex Hybrid IT Services Environments

Published: 14 July 2014

ID: G00259842

Analyst(s): Jim Longwood


With increased multisourcing and use of cloud services, further adoption of hybrid IT services environments is inevitable. How can sourcing executives use the MSI and CSB roles to better manage this complex and evolving services ecosystem as part of a pace-layered adaptive sourcing model?

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Increased multisourcing and cloud adoption is making it more complex to manage end-to-end services in a hybrid IT environment, driving sourcing executives to find new ways to manage and deliver run-based services
  • Two parallel roles — MSI and CSB — have evolved to address traditional IT and pure cloud service environments, creating confusion among sourcing executives as to which to adopt, and slowing implementation of a unified ITaaSB role
  • Service integration offerings differ markedly, leading to confusion among sourcing executives, and suboptimal acquisition of solutions/toolsets

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