Gartner Research

Forecast Overview: Product Support Services, Worldwide, 2014 Update

Published: 15 July 2014

ID: G00261925

Analyst(s): Christine Tenneson , Bob Igou


The product support services market is robust and mature. Strong annuity revenue characteristics are at play that will ensure consistent growth for both hardware and software support services during the next five years.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • Support Attach Rates
  • Support Renewal Rates
  • New Technology Deals
  • Alternatives to Vendor Support Services

Foundational Assumptions

  • Demand-Side Factors
  • IT Product Support Budget
  • Support Models and Pricing
  • Sociopolitical and Macroeconomic Trends
  • Competition and Alternative Providers

Market Model or Methodology

  • Forecast Components
    • Influencing Factors
    • IT Product Support Budget
    • Support Models and Pricing
    • Competition and Alternative Providers
    • Demand-Side Factors
    • Enterprise Hardware and Software Product Forecasts
    • Enterprise Software Forecast
    • Product Units and Licenses
    • Technology Innovation and Hardware Warranty
    • Sociopolitical and Macroeconomic Trends

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