Gartner Research

Align Supply Chain and Logistics Performance With the Hierarchy of Logistics Metrics

Published: 16 July 2014

ID: G00261975

Analyst(s): C. Klappich , Greg Aimi


The Hierarchy of Logistics Metrics defines a structure for measuring logistics process performance while also aligning it with the end-to-end supply chain. Logistics executives can use this model to drive improved logistics performance.

Table Of Contents


  • Introduction
  • Measuring a Demand-Driven Supply Chain
  • Introducing the Hierarchy of Logistics Metrics
    • What to Measure and Why
  • Higher Levels of Logistics Maturity Require Supply Chain Alignment
  • Logistics: Where Planned Demand Meets Actual Demand
    • Logistics Is Not the Master of Its Own Domain
  • Tying It Together
  • Frequently Asked Questions
  • Appendix

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