Gartner Research

CIOs, Start the Debate: How Human Will Your Workforce Need to Be?

Published: 18 July 2014

ID: G00247128

Analyst(s): Diane Morello

Summary

As the nature of work changes, leading-edge CIOs are positioned to start a serious discussion with HR executives, CEOs and even boards about why, when and where to redistribute work among human beings, smart machines and robots. Business growth and competitive edge will depend on it.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • With talent constraints named by CEOs as the primary obstacle for growth, businesses that distribute work among human beings, software and robots will gain an advantage
  • The differentiating value of human beings will live in applying creativity, critical thinking, empathy and innovation to new outcomes
  • Human beings + technology will be the "killer combo" through the next decade, requiring CIOs and HR executives to be the voice of holistic thinking

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