Gartner Research

Hype Cycle for P&C Insurance, 2014

Published: 21 July 2014

ID: G00263801

Analyst(s): Kimberly Harris-Ferrante


The pace of innovation in the P&C insurance industry has accelerated as insurers respond to external pressures to adopt new business models and technologies. It is imperative that CIOs deliver the right IT to drive business value, support innovation and reduce operating costs.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • P&C Insurance App Stores
    • Pricing Optimization Solutions
    • Peer-to-Peer Insurance Business Models
    • Web-Based Sales Platforms
    • Billing as a Service (BaaS)
    • Real-Time Operational Intelligence
    • Gamification
    • P&C Data Platforms
    • Agency CRM SaaS
    • Big Data
    • Customer Experience Management
    • Case Management Solutions
    • Internet of Things in Insurance
    • Next-Generation Portals
    • Underwriting Workstation
    • Aerial and Digital Imagery
    • Agent Portal Solutions
    • Microinsurance Solutions
    • Digitalization
    • Insurance Data Models
    • P&C Insurance Policy Administration/Management SaaS
    • P&C Insurance BPO
    • Takaful Solutions
  • At the Peak
    • Customer Communications Management Solutions
    • Agent Collaboration Tools
    • Cloud Computing
    • Geographic Information Systems
    • Modular Core Solutions
    • Predictive Modeling Solutions
    • Claims Analytics
    • Enterprise Actuarial Systems
    • Fraud Analytics
    • Social Media
  • Sliding Into the Trough
    • Policy Management Modules
    • Mobile Claims Apps
    • Business Analytics
    • Distribution Management Solutions
    • Telematics
    • Enterprise Risk Management Applications
    • Product Configurators
    • Sales Force Automation
    • Business Process Management Suites
    • E-Services
  • Climbing the Slope
    • ICM/Commission Technologies
    • Enterprise Content Management Suites
    • Web-Based Rating Engines
    • Claims Management Modules
  • Entering the Plateau
    • Business Rule Engines
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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