Gartner Research

Hype Cycle for IT Infrastructure and Outsourcing Services, 2014

Published: 21 July 2014

ID: G00264209

Analyst(s): Christine Tenneson

Summary

Traditional IT outsourcing has reached the Plateau of Productivity. Innovation Triggers including predictive support, cloud, and mobility are revitalizing the IT infrastructure services market. Organizations should use this document to plan investments in mature outsourcing as well as cloud services.

Table Of Contents

Analysis

  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Specialist Cloud Service Brokerages
    • Federated Service Desk for CSB
    • Customization Brokerage
    • Outsourcers and SIs as CSBs
    • Predictive Support
  • At the Peak
    • Managed Mobility Services
    • Bring-Your-Own-Device Services
    • Multidiscipline Service Desk Outsourcing
    • Hosted Virtual Desktop Services
    • Cloud Printing Services
    • Cloud-Driven Business and IT Services
  • Sliding Into the Trough
    • Big Data
    • Proactive Support
    • WLAN Outsourcing
    • Cloud-Based Security Services
    • Machine-to-Machine Communication Services
    • Public Cloud Storage
    • Cloud UC (UCaaS)
    • Multisourcing Service Integrator
  • Climbing the Slope
    • Infrastructure as a Service (IaaS)
    • Integration Brokerage
    • IT Infrastructure Utility
    • Managed Print Services
  • Entering the Plateau
    • Desktop Outsourcing
    • Data Center Outsourcing
    • Integrated Infrastructure Support
    • Storage Outsourcing
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.