Gartner Research

Practical Ways to Make Business Operations More Intelligent

Published: 22 July 2014

ID: G00263913

Analyst(s): W. Roy Schulte , Michele Cantara


Companies make their business operations more intelligent by using one or more of seven kinds of operational intelligence. The disciplines of analytics, decision management and business process management help lead these efforts.

Table Of Contents
  • Key Challenges


  • Make Operational Intelligence a Consideration in Every Major Transactional Application Project and Continuous Process Improvement Program
  • Ensure That Employees Have a General Understanding of the Seven Kinds of Operational Intelligence
    • Business Rule Processing
    • Predictive Analytics
    • Prescriptive Analytics
    • Process Orchestration
    • Context Brokerage
    • Business Activity Monitoring (BAM)
    • Complex-Event Processing (CEP)
  • Leverage Off-the-Shelf Operational Intelligence Tools Rather Than Custom Code for Nontrivial Analytics Purposes

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