Gartner Research

Hype Cycle for IT Operations Management, 2014

Published: 22 July 2014

ID: G00263503

Analyst(s): Ronni Rosenstein

Summary

ITOM is a mature and growing market characterized by constant innovation, as well as disruptive and hyped technologies, some of which are even extensible beyond production environments. Infrastructure and operations leaders should use this Hype Cycle to set goals when investing in ITOM technology.

Table Of Contents

Analysis

  • What You Need to Know
  • The Hype Cycle
    • New or Modified
    • Hype Cycle Overview
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • ValueOps
    • Business Value Dashboard
    • Unified Endpoint Management
    • Gamification in IT Operations
    • IT Operations Analytics
    • Web-Scale Operations
    • Business Productivity Teams
    • Software License Optimization and Entitlement
    • DevOps
    • Service Billing
    • Application Release Automation
    • IT Service Support Management Tools
  • At the Peak
    • Social IT Management
    • Cloud Management Platforms
    • Capacity-Planning and Management Tools
    • IT Financial Management Tools
    • IT Workload Automation Broker Tools
    • IT Service Catalog Tools
  • Sliding Into the Trough
    • Enterprise Mobility Management Suites
    • IT Process Automation Tools
    • COBIT
    • Application Performance Monitoring
    • IT Service View CMDB
    • Network Performance Monitoring and Diagnostics Tools
    • Real-Time Infrastructure
    • IT Service Dependency Mapping
    • Configuration Auditing
    • IT Management Process Maturity
    • NCCM Tools
    • Server Provisioning and Configuration Management
    • ITIL
    • Business Service Management Tools
    • IT Asset Management Tools
  • Climbing the Slope
    • Hosted Virtual Desktops
    • IT Event Correlation and Analysis Tools
  • Entering the Plateau
    • Network Fault Monitoring Tools
    • Client Management Tools
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client