Gartner Research

Hype Cycle for IT Operations Management, 2014

Published: 22 July 2014

ID: G00263503

Analyst(s): Ronni Rosenstein


ITOM is a mature and growing market characterized by constant innovation, as well as disruptive and hyped technologies, some of which are even extensible beyond production environments. Infrastructure and operations leaders should use this Hype Cycle to set goals when investing in ITOM technology.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • New or Modified
    • Hype Cycle Overview
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • ValueOps
    • Business Value Dashboard
    • Unified Endpoint Management
    • Gamification in IT Operations
    • IT Operations Analytics
    • Web-Scale Operations
    • Business Productivity Teams
    • Software License Optimization and Entitlement
    • DevOps
    • Service Billing
    • Application Release Automation
    • IT Service Support Management Tools
  • At the Peak
    • Social IT Management
    • Cloud Management Platforms
    • Capacity-Planning and Management Tools
    • IT Financial Management Tools
    • IT Workload Automation Broker Tools
    • IT Service Catalog Tools
  • Sliding Into the Trough
    • Enterprise Mobility Management Suites
    • IT Process Automation Tools
    • COBIT
    • Application Performance Monitoring
    • IT Service View CMDB
    • Network Performance Monitoring and Diagnostics Tools
    • Real-Time Infrastructure
    • IT Service Dependency Mapping
    • Configuration Auditing
    • IT Management Process Maturity
    • NCCM Tools
    • Server Provisioning and Configuration Management
    • ITIL
    • Business Service Management Tools
    • IT Asset Management Tools
  • Climbing the Slope
    • Hosted Virtual Desktops
    • IT Event Correlation and Analysis Tools
  • Entering the Plateau
    • Network Fault Monitoring Tools
    • Client Management Tools
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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