Gartner Research

Hype Cycle for Utility Industry IT and Business Processes, 2014

Published: 23 July 2014

ID: G00263445

Analyst(s): Zarko Sumic


Utilities have been using IT applications and corresponding business processes to streamline and automate its operations. As the nature of the industry evolves and new technologies emerge, selecting applications and deciding on risk versus value become more complex than ever.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Energy Efficiency Gamification
    • Energy Efficiency Program Management
    • Geospatial Imagery for Utilities
    • UAS for Utilities
  • At the Peak
    • Mobile Customer Interaction Channel
    • Lidar for Utilities
    • Meter Data Analytics
    • Mobile Asset Optimization
    • Big Data in Energy and Utilities
    • Consumption Analytics
  • Sliding Into the Trough
    • BPM for Utilities
    • Emissions Position Management
    • Social for CRM for Utilities
    • Asset Performance Management
    • Carbon Credits
    • Cloud in Utilities
    • Transmission Outage Management
    • Transmission Design Tools
    • CIM-Driven Integration Standards
    • Asset Investment Planning Tools
  • Climbing the Slope
    • Health and Safety Applications
    • Business Process Outsourcing
    • Wholesale Market Operations
    • Meter Data Management
    • Generation Scheduling
    • Load Forecasting
    • Environmental Monitoring and Control
    • Distribution Design Tools
    • Outage Management Systems
    • Utility GIS
  • Entering the Plateau
    • Electronic Bill Presentment and Payment
    • Mobile Technology for Utilities
    • Transmission and Distribution Network Engineering Analysis Tools
    • Customer Relationship Management
    • Energy Trading and Risk Management
    • Enterprise Asset Management
    • COTS CIS/Billing
    • Enterprise GRC Platforms
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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