Gartner Research

Gartner Magic Quadrant for Payroll BPO Services


This Magic Quadrant evaluates the capabilities of 12 key providers of payroll business processing outsourcing services located around the globe. Buyers of payroll BPO services should use it to identify and assess those providers that can best support their payroll BPO needs.

Published: 23 July 2014

ID: G00262219

Analyst(s): Morgan Yeates

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • ADP
    • Aon Hewitt
    • Ceridian
    • CGI
    • HP
    • Infosys
    • NGA Human Resources
    • Paychex
    • SD Worx
    • Sopra
    • Symphony Human Resource Solutions
    • Talent2
    • Xerox Services
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

  • Payroll BPO Services Continue to Grow Worldwide
  • Buyer Trends in Payroll BPO Services
    • Globalization of Services and Processes
    • BPaaS and Process-Enhancing Technology and Services
    • Demand for Analytics, Ideation and Reporting
    • Tax Compliance and Coordination
    • Bifurcated Buyers' Market
    • Deeper Due Diligence

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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