Gartner Research

Hype Cycle for Unified Communications and Collaboration, 2014

Published: 23 July 2014

ID: G00263254

Analyst(s): Jay Lassman, Bjarne Munch


This Hype Cycle evaluates the life cycle maturity of unified communications and collaboration and related technologies. It shows how emerging technologies are transitioning UCC deployments beyond major suites to include numerous collaboration variants, mobility, social media and cloud UC delivery.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Intercompany Multimodal Federation
    • 3D Video Telepresence
    • Customer Engagement Hub
    • Private Cloud Communications
    • Enterprise Social Graph
    • Social Co-browsing
    • Hybrid Unified Communications and Collaboration
    • Presence Federation
    • Ensemble Interactions
  • At the Peak
    • Context-Enriched Content
    • Web Real-Time Communications
    • Expertise Location and Management
    • Collaborative Authoring Tools
    • Context Delivery Architecture
    • Context-Enriched Services
  • Sliding Into the Trough
    • Transcoderless and Software-Based Videoconferencing Infrastructure
    • Enterprise Video Content Management
    • Mobile Collaboration Client
    • No-Email Initiatives
    • Communications-Enabled Business Processes
    • Mobile Unified Communications
    • Enterprise File Synchronization and Sharing (EFSS)
    • Cloud Office Systems
    • Cloud UC (UCaaS)
    • External Peer-to-Peer Communities
  • Climbing the Slope
    • Emergency/Mass Notification Services
    • Rich Presence
    • SIP Communications
    • Unified Communications
    • Unified Communications and Collaboration
  • Entering the Plateau
    • Internal Peer-to-Peer Communities
    • Rich Media on Demand
    • Rich Media — Live Streaming
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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