Gartner Research

RFP Toolkit: External Community Software for CRM

Published: 25 July 2014

ID: G00265301

Analyst(s): Jenny Sussin


RFPs are critical to successful vendor negotiation and selection. This Toolkit is designed to help IT leaders reduce the time and effort required to create an RFP for customer service and to help marketing's external community software strategy in supporting social customer engagement.

Table Of Contents

When to Use

  • Attachment 1: Sample RFP for External Community Software
  • Attachment 2: External Community Software RFP Questionnaire Spreadsheet
  • Attachment 3: External Community Software RFP Vendor Questionnaire Response Summary
  • Considerations Prior to Starting the External Community Software RFP Process
  • Who Should Be Involved in the RFP Process

Downloadable Attachments

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