Gartner Research

Hype Cycle for Life Insurance, 2014

Published: 28 July 2014

ID: G00263802

Analyst(s): Kimberly Harris-Ferrante


While life insurers have been slow to adopt new business models and innovate in the past, today some companies are differentiating through product innovation and digitalization. CIOs should be prepared to advise and guide their business partners in how IT can help support business transformation.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Peer-to-Peer Insurance Business Models
    • Predictive Underwriting Solutions
    • Real-Time Operational Intelligence
    • Gamification
    • Agency CRM SaaS
    • Big Data
    • Customer Experience Management
    • Case Management Solutions
    • Internet of Things in Insurance
    • Next-Generation Portals
    • Microinsurance Solutions
    • Digitalization
    • Insurance Data Models
    • Life Insurance Policy Administration/Management SaaS
    • Takaful Solutions
  • At the Peak
    • Customer Communications Management Solutions
    • Agent Collaboration Tools
    • Cloud Computing
    • Customer E-Services
    • Predictive Modeling Solutions
    • Enterprise Actuarial Systems
    • Fraud Analytics
    • Social Media
    • Life Insurance Closed-Book BPO
  • Sliding Into the Trough
    • Mobile Agent Applications
    • Tele-underwriting Platforms
    • Business Analytics
    • Distribution Management Solutions
    • Enterprise Risk Management Applications
    • Multicarrier New-Business Application Services
    • Product Configurators
    • Sales Force Automation
    • Business Process Management Suites
    • Billing and Collections Management Solutions
  • Climbing the Slope
    • Electronic Underwriting Systems
    • ICM/Commission Technologies
    • E-Apps for New Business
    • Enterprise Content Management Suites
  • Entering the Plateau
    • Business Rule Engines
    • Web-Based Illustration Applications
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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