Gartner Research

Hype Cycle for Software as a Service, 2014

Published: 29 July 2014

ID: G00263837

Analyst(s): Robert P. Desisto


This Hype Cycle represents an aggregate of different software service markets and will help organizations discern the relative maturity and progression of various software-as-a-service applications, with implications for business model architecture and buying dynamics.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • Definition of SaaS
  • The Priority Matrix
  • On the Rise
    • SaaS Platform Security Management
    • Cloud Application Discovery
    • Cloud MDM Hub Services
    • Specialist Cloud Service Brokerages
    • Customization Brokerage
    • Cloud ERP for the Public Sector
  • At the Peak
    • Business Analytics PaaS (baPaaS)
    • Cloud Security Standards
    • Sales Performance Management SaaS
    • Disaster Recovery Service-Level Management
    • Cloud ERP for Large Enterprises
    • Cloud-Based PLM Applications
    • Cloud Service Brokerage
  • Sliding Into the Trough
    • bpmPaaS
    • Data Quality Software as a Service
    • SaaS Supply Chain Planning
    • Cloud-Based CEC
    • Cloud Office Systems
    • Configure, Price, Quote Application Suites
    • MRM SaaS
    • SaaS Archiving of Messaging Data
    • Public Cloud ERP for Small or Midsize Businesses
  • Climbing the Slope
    • Enterprise Cloud Email
    • HRMS via SaaS
    • E-Commerce SaaS
    • Financial Management Applications SaaS
    • SaaS Administration Applications
    • Software-as-a-Service Supply Chain Execution
    • Sales Force Automation SaaS
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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