Gartner Research

Hype Cycle for Small and Midsize Businesses, 2014

Published: 29 July 2014

ID: G00258077

Analyst(s): James Browning , Mike Cisek


This Hype Cycle highlights technologies that can improve business outcome for SMBs. Some of these technologies are mature but underutilized by SMBs. Some are leading-edge technologies that are more immature but less risky and easier to adopt by SMBs because of their scale.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • On the Rise
    • IT Operations Analytics
  • At the Peak
    • Cloud-Based Backup Services
    • Predictive Analytics
    • Hosted Virtual Desktop Services
    • Logical Data Warehouse
    • Social Content
  • Sliding Into the Trough
    • Big Data
    • Cloud-Based Disaster Recovery Services
    • Application Performance Monitoring
    • Hybrid Cloud Computing
    • Enterprise File Synchronization and Sharing (EFSS)
    • Public Cloud Storage
    • Cloud Office Systems
    • Cloud UC (UCaaS)
    • Business Service Management Tools
    • Enterprise Social Networking Applications
    • Public Cloud ERP for Small or Midsize Businesses
  • Climbing the Slope
    • HRMS via SaaS
    • In-Memory Analytics
    • Integrated Systems: Infrastructure
    • Financial Management Applications SaaS
    • Data Quality Tools
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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