Gartner Research

Internet of Things Can Help Public-Sector Services Reduce Costs and Engage Citizens

Published: 29 July 2014

ID: G00264413

Analyst(s): Anurag Gupta , Jim Tully


The public sector can leverage the Internet of Things to reduce costs, improve delivery of services and engage citizens. Strategists in the vendor community should use this research to identify the addressable market subsegments and then position solution offerings.

Table Of Contents
  • Impacts


  • 20th Century Government Is Threatened by 21st Century Technology Changes and Evolving Citizen Expectations
  • Digital Government

Impacts and Recommendations

  • Recent city programs demonstrate that the Internet of Things can help governments optimize costs and avoid waste
  • City governments and departments are looking to the Internet of Things to enable proactive maintenance and operations to achieve greater safety and effectiveness
    • Bridges and Tunnels
    • Traffic Management
  • Providers and governments generally do not include citizens in projects involving Internet of Things, leaving the potential of this large constituency untapped
  • Developments in Internet of Things that affect decision making can improve service delivery in subsegments such as transportation and healthcare
    • Driver Assistance
    • Home Patient Monitoring

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