Gartner Research

Internet of Things Can Help Public-Sector Services Reduce Costs and Engage Citizens

Published: 29 July 2014

ID: G00264413

Analyst(s): Anurag Gupta, Jim Tully

Summary

The public sector can leverage the Internet of Things to reduce costs, improve delivery of services and engage citizens. Strategists in the vendor community should use this research to identify the addressable market subsegments and then position solution offerings.

Table Of Contents
  • Impacts

Analysis

  • 20th Century Government Is Threatened by 21st Century Technology Changes and Evolving Citizen Expectations
  • Digital Government

Impacts and Recommendations

  • Recent city programs demonstrate that the Internet of Things can help governments optimize costs and avoid waste
  • City governments and departments are looking to the Internet of Things to enable proactive maintenance and operations to achieve greater safety and effectiveness
    • Bridges and Tunnels
    • Traffic Management
  • Providers and governments generally do not include citizens in projects involving Internet of Things, leaving the potential of this large constituency untapped
  • Developments in Internet of Things that affect decision making can improve service delivery in subsegments such as transportation and healthcare
    • Driver Assistance
    • Home Patient Monitoring

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Log In

Purchase this Document

To purchase this document, you will need to register or sign in above

Register Now

Become a client

Learn how to access this content as a Gartner client.

Learn More