Gartner Research

Hype Cycle for Communications Service Provider Digital Services Enablement, 2014

Published: 30 July 2014

ID: G00257704

Analyst(s): Neil Osmond , Gyanee Dewnarain


This Hype Cycle will help CIOs to assess the technologies and methodologies that will enable communications service providers to deliver and support network-adjacent digital services such as media content, machine to machine, financial payments, contextual services and enterprise IT.

Table Of Contents


  • What You Need to Know
    • What Are Digital Services?
    • Digital Services Require New Capabilities
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Business Ecosystem Modeling
    • Customer Journey Analytics
    • Minimum Viable Product for Enterprise
    • OSS/BSS Customer Experience Management
  • At the Peak
    • Business Capability Modeling
    • Digitalized Business Processes
    • Enterprise-Class Agile Development
    • Open APIs in CSPs' Infrastructure
    • Data Management Platforms (Advertising)
    • Hybrid Mobile Development
    • Context-Enriched Services
    • Multichannel Customer Analytics
    • Design Thinking
  • Sliding Into the Trough
    • Integrated Product and Service Catalog Management
    • Integrated Policy and Charging Control Solutions
    • Supplier and Partner Relationship Management
    • Innovation Management
    • Frameworx — an Evolution of NGOSS
    • Telecom Analytics
    • Next-Generation Service Delivery Platforms
    • Cloud Computing
    • Service-Oriented Architecture in OSS/BSS and SDP
    • Direct CSP Billing
  • Climbing the Slope
    • Context-Aware Security
    • Real-Time Customer Offer Engines for CSPs
    • Data Encryption Technologies, HDDs and SSDs
  • Entering the Plateau
    • Convergent Charging
    • Consumer Digital Rights Management
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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