Gartner Research

Hype Cycle for Business Process Management, 2014

Published: 30 July 2014

ID: G00258623

Analyst(s): Bruce Robertson


Hype for BPM methodologies and technologies remains steady, as a looming new wave of innovation promises to deliver more intelligent business operations and enable big change.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • From Process Improvement to Big Change
    • From People to Things: Digital Business and Digitalized Business Processes
    • Driving Big Change: Characterizing the Next Wave of BPM
    • Additions to the Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Big Change
    • Operational Intelligence Platforms
    • Process Solution Frameworks
    • Event-Driven BPM
    • Digital Business
    • Unstructured Process
    • Cloud Business Rule Services
    • Design-by-Doing
  • At the Peak
    • BPA for the Masses
    • Decision Management
    • Digitalized Business Processes
    • Enterprise-Class Agile Development
    • Process Style: Adaptive Case Management
    • Intelligent Business Process Management Suite
    • Mobile BPM
    • Intelligent Business Operations
    • Advanced Business Process Analytics
    • Automated Business Process Discovery
    • BPM for Customer Service and Support
    • Enterprise Business Architecture
    • Business Process Governance
    • Case Management Frameworks
  • Sliding Into the Trough
    • bpmPaaS
    • Multienterprise Business Process Platform
    • BPM-Enabled BPO
    • Business Process Management in C&SI
    • Organizational Change
    • Business Rule Management Systems
    • Process Metrics and Measurement
    • BPM Discipline
  • Climbing the Slope
    • BPM Standards
    • Process Style: Content Collaboration
    • Business Process Competency Center
  • Entering the Plateau
    • BPM Methodology Toolbox
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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