Gartner Research

Critical Capabilities for Unified Communications

Published: 30 July 2014

ID: G00262877

Analyst(s): Bern Elliot , Steve Blood


IT leaders are likely to need multiple UC vendors; however, changing expectations and product development are closing the gap between best-of-breed and good-enough technology. Assess your UC practices to see whether the features offered by your UC vendor are good enough for a single-vendor approach.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use Case Graphics
  • Vendors
    • Alcatel-Lucent OpenTouch Suite
    • Avaya Aura Platform
    • Cisco Unified Communications
    • Huawei eSpace
    • IBM Sametime
    • Interactive Intelligence Customer Interaction Center
    • Microsoft Lync 2013
    • Mitel MiCollab
    • NEC Univerge 3C
    • ShoreTel 14.2
    • Unify OpenScape
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Telephony
    • Conferencing
    • Messaging
    • Instant Messaging and Presence
    • Clients
    • Interoperability/Integration
    • Administration
    • Hybrid On-Premises/Cloud
    • Mobility Support
  • Use Cases
    • Full UC With Strong Telephony Requirement
    • Full UC With Strong Collaboration Requirement
    • Ability to Work With Complementary Vendors
    • Ability to Offer Hybrid Solutions
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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