Gartner Research

Measure IT Service Availability in the Context of Business Requirements

Published: 31 July 2014

ID: G00266852

Analyst(s): Donna Scott , Dennis Smith


Organizations demand high uptime of the IT services upon which the business runs. Deploying contextual end-to-end availability measurement procedures greatly increases the likelihood of availability managers meeting their business availability requirements.

Table Of Contents
  • Key Challenges



  • Measure End-to-End IT Service Availability for Mission-Critical and the Most Problematic Services
  • Align IT Service Availability Metrics With Other IT SLAs
  • Use Valid IT Service Availability Measurement Calculations

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