Gartner Research

Staffing a Virtual Desktop Infrastructure Deployment

Published: 01 August 2014

ID: G00266386

Analyst(s): Mark Lockwood


Organizations deploying hosted virtual desktops must utilize staff from various backgrounds who may lack the skills needed to deploy and manage the HVD environment. This research reveals the required skills and describes how to build a team from the organization's existing staff.

Table Of Contents



  • What Are the Technical Skills Needed to Manage a Virtual Desktop Environment?
    • Endpoint Management
    • Virtual Desktop Infrastructure Management
    • Desktop Computing Management
    • Back-End Infrastructure Management
  • How Do We Grow Our Technical Skills So We Can Manage a Virtual Desktop Deployment?
    • Network Engineer
    • Server Virtualization Administrator
    • Desktop Administrator
    • SBC Administrator
    • What Skills Are Missing?
  • What Are the Nontechnical Skills Needed to Manage a Virtual Desktop Environment?
  • How Do We Grow Our Nontechnical Skills So We Can Manage a Virtual Desktop Deployment?
  • What Makes a Team Effective at Managing and Supporting HVD?
  • What Makes an Individual Effective as a Member of This Team?
  • Recommendations for the Organization
    • Create a Team to Design, Deploy and Manage HVD
    • Provide Development Opportunities for the Team Members
  • Recommendations for the Individual


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