Gartner Research

Innovation Must Be Accounted for in IT Infrastructure Outsourcing Deals, or It Won't Happen

Published: 01 August 2014

ID: G00262541

Analyst(s): David Ackerman , William Maurer


Outsourcing contracts must address how innovation will be discussed, measured and acted upon. CEOs expect IT innovation to enable business success in the new digital world. Sourcing managers must contract for innovation with measurable results, or outsourcing will fail to meet business needs.

Table Of Contents
  • Key Challenges



  • Align the Outsourcing Innovation Plan to the Organization's Overall Innovation Plan
  • Implement Innovation Governance for Outsourcing
  • Identify and Integrate Key Innovation Measures

Case Study

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