Gartner Research

Hype Cycle for Communications Service Provider Operations, 2014

Published: 04 August 2014

ID: G00260430

Analyst(s): Norbert Scholz


This HC will help CSP CIOs assess technologies that enable them to manage costs and raise revenue by modernizing back offices, improving customer relations, innovating business models and offering digital services.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Open-Source Telecom Operations Management Systems
    • OneAPI
    • OSS/BSS Customer Experience Management
    • Telecom Operations Management Systems (TOMS) as a Service
    • API Marketplaces
    • Multivector MDM Solutions
  • At the Peak
    • SDN Applications
    • Subscription Billing
    • Web Real-Time Communications
    • CSB Integrated Billing
    • Open APIs in CSPs' Infrastructure
    • Enterprise Integration PaaS (iPaaS)
    • Hybrid Mobile Development
    • CSP Network Intelligence
    • Cloud Service Brokerage
  • Sliding Into the Trough
    • Integrated Product and Service Catalog Management
    • Enterprise Mobile App Stores
    • Network Function Virtualization
    • Integrated Network and Enterprise Resource Management
    • Integrated Policy and Charging Control Solutions
    • Software-Defined Networks
    • Supplier and Partner Relationship Management
    • Frameworx — an Evolution of NGOSS
    • Master Data Management
    • Telecom Analytics
    • Cellular to Wi-Fi Authentication
    • NFC Payment
    • Next-Generation Service Delivery Platforms
    • Mobile Subscriber Data Management
    • Service-Oriented Architecture in OSS/BSS and SDP
    • Direct CSP Billing
    • Media Discovery and Recommendation Engines
    • Mobile Money
    • Mobile Web Apps
  • Climbing the Slope
    • Real-Time Customer Offer Engines for CSPs
    • Mobile Advertising
    • IP Service Assurance
    • Native Mobile Development
    • Electronic Bill Presentment and Payment for CSPs
  • Entering the Plateau
    • Convergent Charging
    • Mobile DPI
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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