Gartner Research

Forecast Overview: IT Outsourcing, 2014

Published: 04 August 2014

ID: G00261924

Analyst(s): Helen Huntley, Dean Blackmore, Gregor Petri, Ed Anderson, Allie Young, Gianluca Tramacere, Douglas Toombs

Summary

IT outsourcing service providers will need to provide standardized and industrialized offerings to meet the demands of a changing market landscape. Potential client organizations are struggling to keep up with change and will favor providers that can work with their changing needs.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • Infrastructure Outsourcing
  • Application Outsourcing
  • Cloud Services
  • ITO Evolution
  • ITO Market Taxonomy

Foundational Assumptions

  • Service Provider Financial Performance
  • User IT Service Spending — Shifting Further to Industrialized and as-a-Service Offerings
  • ITO Contract Signings, Patterns and Life Span
  • CIO and CFO IT Budgets
  • Evolving ITO Business/Delivery Models — Automation Driving Change
  • Buyer Demand for Efficiency/Cost, Enhancement and Transformation Pushes Hybrid Models

Market Model

  • Forecast Components
    • ITO Segment Analysis
    • IT Services Historic Market Size and Segmentation
    • Service Provider Financial Performance and Guidance
    • User IT Services Spending/Purchasing Trends
    • CIO and CFO IT Budgets
    • Economic, Political and Labor Data/Conditions/Policies
    • ITO Contract Signings, Patterns and Life Span
    • Evolving ITO Business/Delivery Models
    • Buyer Demand for Efficiency/Cost, Enhancement and Transformation
  • Connections
    • Economic, Political and Labor Data/Conditions/Policies > Service Provider Financial Performance
    • Economic, Political and Labor Data/Conditions/Policies > CIO and CFO IT Budgets > User IT Services Spending/Purchasing Trends
    • CIO and CFO IT Budgets > ITO Contract Signings, Patterns and Life Span > User IT Services Spending/Purchasing Trends
    • Economic, Political and Labor Data/Conditions/Policies > Buyer Demand for Efficiency/Cost, Enhancement and Transformation > Evolving ITO Business/Delivery Models

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