Gartner Research

Best Practices for Supporting P&C Insurance Claims Transformation

Published: 05 August 2014

ID: G00261148

Analyst(s): Jeff Haner


Insurance CIOs face a daunting array of technologies to support claims transformation that can be difficult to navigate. This research shows how to map and sequence claims technologies in order to address customer and business priorities, and to ensure manageable scope of change.

Table Of Contents
  • Key Challenges



  • Work With Stakeholders to Map Customer Needs, Business Capabilities and Claims Technologies to Identify Gaps Where Support Is Needed and Align Investments With Top Priorities
  • Deploy Claims Technologies in Stages to Keep Scope Manageable, and to Deliver Business Value More Quickly
  • Identify Foundational, Prerequisite Technologies, and Build These Into Road Maps Ahead of Emerging Technologies

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