Gartner Research

Kick-Start Service Improvement With ITSM Leap

Published: 07 August 2014

ID: G00267197

Analyst(s): Jeffrey Brooks, Robert Naegle , Tapati Bandopadhyay, John Rivard, Ian Head


This research shows I&O leaders how to leap forward in maturity, raise effectiveness, and enhance business relevance and satisfaction. Organizations with ITScore maturity above Level 3 are ready to embrace leading practices such as agile methods, DevOps, pace layering and bimodal IT.

Table Of Contents
  • Key Challenges



  • Complete the ITSIO Self-Assessment
  • Become Familiar With Some Core ITSIO Advice
  • Talk to Your Stakeholders — Establish the Improvements Your Customers and Business Stakeholders See as Highest Priority
  • Discover the Requirements
  • Become Familiar With the Service Improvement Toolkit
  • Communicate the Findings and Improvement Intentions
  • Appoint an ITSM Leap Project Leader With PMO and Communications Support
  • Review Progress

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