Gartner Research

Kick-Start Service Improvement With ITSM Leap

Published: 07 August 2014

ID: G00267197

Analyst(s): Jeffrey Brooks , Robert Naegle , Tapati Bandopadhyay , John Rivard , Ian Head

Summary

This research shows I&O leaders how to leap forward in maturity, raise effectiveness, and enhance business relevance and satisfaction. Organizations with ITScore maturity above Level 3 are ready to embrace leading practices such as agile methods, DevOps, pace layering and bimodal IT.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Complete the ITSIO Self-Assessment
  • Become Familiar With Some Core ITSIO Advice
  • Talk to Your Stakeholders — Establish the Improvements Your Customers and Business Stakeholders See as Highest Priority
  • Discover the Requirements
  • Become Familiar With the Service Improvement Toolkit
  • Communicate the Findings and Improvement Intentions
  • Appoint an ITSM Leap Project Leader With PMO and Communications Support
  • Review Progress

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.