Gartner Research

Six Steps to Move IT Process Automation From Basics to Best Practices

Published: 07 August 2014

ID: G00264754

Analyst(s): Ronni Rosenstein, Robert Naegle

Summary

I&O leaders that need to deliver IT services more proactively, on schedule and under budget should make the IT process automation (ITPA) discipline a central strategic pillar.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Target Six Primary Areas of Readiness
  • Assess Organization and Skills
  • Improve Workflow IQ
  • Standardize
  • Manage Objectives and Expectations
  • Control Costs
  • Define Value and Benefits

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