Gartner Research

Critical Capabilities for Property and Casualty Insurance Claims Management Modules

Published: 08 August 2014

ID: G00261153

Analyst(s): Jeff Haner


As the P&C claims management module market matures and consolidates, insurance CIOs are benefiting from greater consistency in core processing claims solutions and the opportunity to base vendor selection on alignment between advanced capabilities and strategic business objectives.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use Case Graphics
  • Vendors
    • Accenture (Accenture Duck Creek Claims)
    • CSC (Riskmaster Accelerator)
    • Guidewire (ClaimCenter)
    • Innovation Group (Insurer Claims)
    • Insuresoft (Diamond Claims)
    • MajescoMastek (STG Claims)
    • SAP (SAP Claims Management)
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Business Process Management
    • Configuration
    • Multichannel Support
    • Supply Chain Management
    • Fraud Management
    • Catastrophe Management
    • Alternative Delivery
    • Internationality
  • Use Cases
    • Process Definition
    • New Claim Submission and Tracking
    • Catastrophe Management
    • Fraud Identification and Investigation
    • Hosted Deployment
    • Multiregional Support

Inclusion Criteria

  • Critical Capabilities Rating

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