Gartner Research

Business Moment: A CSP Creates an Incident Reporting Service to Generate New Revenue Streams

Published: 11 August 2014

ID: G00265819

Analyst(s): Charlotte Patrick


New business moments occur as the physical and digital worlds collide. In this research, we offer CSP strategists an example of how they could generate new revenue by using data from their networks to provide customer-experience-related services around a particular business moment.

Table Of Contents


  • Digital Business Brings Potential for Numerous Business Moments
  • The Moment
  • Customer Experience Data as a Service
    • What Is Customer Experience Data as a Service?
    • What Types of Enterprise Customers Might Be Interested?
    • What CSP Services Would Be Offered?
    • What About Privacy and Data Ownership?
    • Are the Services in This Example Provided Today?
  • Implications of This Business Moment
  • Appendix
    • What Is Digital Business?

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