Gartner Research

Enterprise Executives and CIOs Must Determine Which Job Categories to Invest In or Automate

Published: 11 August 2014

ID: G00268258

Analyst(s): Ken McGee


Information technology has changed the nature of jobs and work profoundly since the 1980s. CEOs cite "talent, skills and labor" as the most significant factors constraining growth, so CIOs must explain how and why IT will continue determining which job categories are worthy of future investment.

Table Of Contents
  • Impacts


  • Recent Trends in Jobs
  • Future Trends in Jobs

Impacts and Recommendations

  • Declines in jobs performing routine tasks, and growth in jobs performing nonroutine tasks, will require senior executives to significantly redefine long-standing hiring, recruiting and training practices
  • As demand continues to decline for routine-oriented jobs in OECD nations, CIOs must determine if past methods for delivering enterprise IT support will be effective in the future
  • Increases in nonroutine worker populations will trigger the next great IT governance debate for current CIOs and IT departments

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