Gartner Research

Toolkit: CRM Customer Engagement Center Applications RFP

Published: 13 August 2014

ID: G00267523

Analyst(s): Michael Maoz


The future of the CRM Contact Center as it embraces mobile, social media and cloud is the customer engagement center (CEC). The CEC RFP Toolkit assists IT leaders in selecting the CRM components and vendors most critical for the desired outcome.

Table Of Contents

When to Use

  • Attachment 1: Sample RFP for CRM CEC Applications Template
  • Attachment 2: CRM CEC Applications RFP Questionnaire
  • Attachment 3: CRM CEC Applications RFP Questionnaire Vendor Response Summary

Downloadable Attachments

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.