Gartner Research

Toolkit: CRM Customer Engagement Center Applications RFP

Published: 13 August 2014

ID: G00267523

Analyst(s): Michael Maoz

Summary

The future of the CRM Contact Center as it embraces mobile, social media and cloud is the customer engagement center (CEC). The CEC RFP Toolkit assists IT leaders in selecting the CRM components and vendors most critical for the desired outcome.

Table Of Contents

When to Use

  • Attachment 1: Sample RFP for CRM CEC Applications Template
  • Attachment 2: CRM CEC Applications RFP Questionnaire
  • Attachment 3: CRM CEC Applications RFP Questionnaire Vendor Response Summary

Downloadable Attachments

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