Gartner Research

Two Technologies That Exploit Business Moments at Scale

Published: 13 August 2014

ID: G00267295

Analyst(s): Rob Dunie , Michele Cantara, W. Roy Schulte


Operational intelligence platforms and intelligent business process management suites are two promising platform technologies that can be used to power a digital business platform, so that solution architects and business outcome owners can exploit business moments at scale.

Table Of Contents



  • Exploit Business Moments With Business Processes That Support Nonroutine Work

Case Study — Construction Equipment Manufacturer

  • Tighten the OODA Loop to Make Better and Faster Operational Decisions, and to Act On Each Business Moment

Case Study — GM OnStar

  • Exploit Exceptions as Potential Paths to Business Moment Innovation
  • Use an OI Platform to Integrate Process Intelligence Across Existing Operations, and an iBPMS to Both Integrate and Act On Process Intelligence in New or Re-engineered Solutions

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