Gartner Research

Best Practices for Creating Government-to-Government Partnerships That Work

Published: 14 August 2014

ID: G00265302

Analyst(s): Bryan Pagliano, Glenn Archer


When sourcing IT services from another agency, relying on prescriptive memorandums of understanding is, at best, a suboptimal approach. To improve performance, IT sourcing leaders should use a phased approach that includes evaluating, designing, deploying and evolving the shared service partnership.

Table Of Contents
  • Key Challenges



  • Evaluate the Partnership and the Scope of the Service on a Periodic Basis as Part of the Overall Sourcing Strategy
    • Define or Revisit Context and Objectives
    • Assess Service Delivery "As Is"
    • Evaluate Constraints and Opportunities
    • Conduct an Alternative Analysis
  • Design Agreement Documents to Both Establish a Government-to-Government Relationship and to Structure the Customer-Provider Business Relationship
    • Define or Revisit the Partnership Principles
    • Define or Revisit the Business Components of the Agreement
    • Revise and Eliminate Components That Impinge on Flexibility
  • Initiate the Partnership or Changes to the Business Components of the Partnership as a Pilot, Make Midterm Adjustments If Needed and Deploy When Partners Agree to the Changes
    • Develop the Pilot
    • Audit the Changes
    • Adjust for Production Deployment
  • Measure the Benefits Received From the Shared Service Partnership, and Identify Challenges
    • Develop and Refine Tools
    • Recognize Benefits Realized
    • Identify Indicators
  • Assess the Top Three Advantages for Taking a Life Cycle Approach to Peer-to-Peer Partnerships

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