Gartner Research

BPM Excellence Award Winners Share Critical Techniques to Lead Your Organization to Drive Better Business Outcomes

Published: 14 August 2014

ID: G00265685

Analyst(s): Samantha Searle

Summary

Effective communication and collaboration are critical success factors for improving business and process performance, yet they are often undervalued. Use the techniques presented here to improve your chances of engaging stakeholders in your business process management program.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Inspire People to Contribute to a Clear Purpose for Continuous Improvement to Win Their Collaboration
  • Create a Communication Program to Gain Business Buy-In to Achieve Better Business Outcomes
  • Don't Let People's Interest Wane; Keep the Momentum Going by Launching an Award Scheme
  • Empower Process Communities to Take Responsibility for Driving Strategic Business Outcomes, Led by Business Outcome Owners

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