Gartner Research

Classification of IT Vendors Yields Focused and Effective Performance Management

Published: 15 August 2014

ID: G00266937

Analyst(s): Linda Cohen, Christopher Ambrose

Summary

IT vendor performance management activities must be tied directly to the intended purpose or value of their products and services. Vendor classification provides IT vendor managers with the framework for pinpointing the most effective techniques for evaluating and enhancing vendor performance.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Classify IT Vendors Within Categories to Enable Focused Performance Management
    • Five Questions Will Illuminate the Appropriate Vendor Classification
    • Recommended Actions

Case Study

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