Gartner Research

Succeed in BYO Projects With Improved Outsourcing Contracts and Sound Policies

Published: 18 August 2014

ID: G00265845

Analyst(s): Daniel Barros


Today's employees are bringing not only their own devices to the corporate environment, but also their social applications. Sourcing managers must understand the impact of this trend on their outsourcing environment to ensure support coverage for employee-owned assets.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • As organizations adopt bring your own anything, the lack of a formal BYO policy will expose them to security threats, HR and legal regulations, intellectual property disclosure, and software licensing compliance
  • Support for employee-owned devices and applications might not be in the scope of the organization's outsourcing contracts, leaving end users without assistance, and lowering their satisfaction
  • Organizations' existing outsourcing contracts might not have the proper mechanisms to stimulate service delivery quality and increase the first-call resolution rate when supporting employee-owned devices and applications

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