Gartner Research

Determine How Well Your CMDB Measures Up

Published: 19 August 2014

ID: G00262401

Analyst(s): Ronni Rosenstein , Jarod Greene

Summary

Configuration management database initiatives often start with the right goals; however, the proper critical success factors, key performance indicators and metrics are often improperly aligned. I&O leaders driving CMDB projects should determine appropriate metrics to ensure continuous improvement.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Define the Goals, CSFs, KPIs and Metrics of the CMDB Initiative
    • Example 1
    • Example 2
    • Example 3
    • Example 4

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