Gartner Research

Competitive Landscape: Customer Services Application, Integration and Implementation Services

Published: 20 August 2014

ID: G00248716

Analyst(s): Patrick Sullivan


With the movement to digital customer experience, consulting and implementation providers are investing in this opportunity from multiple perspectives. We examine leading competitors' strategies that address the applications used within customer engagement centers and their approaches to the market.

Table Of Contents


  • Introduction
    • Platform Specialists
    • Agent-Centric Integrators
    • Multichannel-Customer-Experience-Centric Consultancies
  • Competitive Situation and Trends
  • Market Players
  • The Future of Competition
  • Competitive Profiles
    • Multichannel-Customer-Experience-Centric Consultancies
    • Agent-Centric Integrators
    • Platform Specialists
  • References and Methodology

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