Gartner Research

Best Practices to Avoid Common Lync Online Implementation Pitfalls

Published: 21 August 2014

ID: G00264713

Analyst(s): Ken Agress


Enterprise interest in Office 365 is driving consideration of Lync Online as a UCaaS solution. Avoid common pitfalls with such an implementation by leveraging lessons learned from previous implementations.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework
    • Know What Lync Online Does and Doesn't Include
    • Define Use Cases With Appropriate Detail
  • Part 1: Match Your Implementation to Your User Community
    • Manage Business Expectations
    • Design Around Your User Locations
    • Define Criteria for Segmentation
    • Understand How Much PSTN Integration Users Want
    • Define How to Leverage Lync Federation
    • Define Skype Federation Policies
  • Part 2: Focus on Security and Archiving
    • Understand Security Requirements Clearly
    • Verify That Archiving Tools Will Be Sufficient
    • Validate Controls and Auditing for External Federated Connections
  • Part 3: Address Technical Concerns
    • Know How the Internet Can Impact Your Users
    • Update Capacity Planning Assumptions
    • Get QoS Right on the Enterprise Network
    • Guide Users on Hardware Selection
  • Follow Up

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