Gartner Research

Technology Overview for Text Analytics

Published: 21 August 2014

ID: G00268646

Analyst(s): Alexander Linden , Hanns Koehler-Kruener , Daniel Yuen


Text analytics spans a wide, disparate array of use cases. In this document, we discuss benefits and pitfalls and how to select for different solution paths.

Table Of Contents

What You Need to Know


  • Technology Description
    • Text Acquisition (Seek) and Preparation
    • Processing and Analysis of Language
    • Output
  • Uses
    • Customer Service
    • Operation Excellence
    • Competitive Intelligence
    • Risk and Fraud Management
    • Improved User Productivity
  • Benefits and Risks
    • Benefits
    • Risks
  • Selection Guidelines
    • Source via Human-Based/Workflow Approaches
  • Technology Providers

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