Gartner Research

Sourcing Success in the Digital Age Requires a Continuous Focus on Quality, Experience and Timing

Published: 22 August 2014

ID: G00259939

Analyst(s): Frank Ridder, Gilbert van der Heiden, Claudio Da Rold

Summary

Sourcing executives must drive IT to support the business and realize their external business objectives. This drive focuses on the infinite loop of addressing external customer expectations in terms of quality and users' experience of business products, in time, every time.

Table Of Contents
  • Impacts

Analysis

  • A continuous loop approach to adaptive sourcing ensures IT delivers value to the business

Impacts and Recommendations

  • In a digitalized business, sourcing executives must enable the continuous adaptation of services to match dynamic business outcome requirements, by focusing on increased product quality, customer experience, and time to market
  • If business-outcome-driven services are overemphasized, the cost of maintenance (IT debt) outweighs IT value and the focus on new functionality only, ignores the reliability and integrity of the supporting technology layers
  • Appendix
    • Adaptive Sourcing

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.