Gartner Research

Rethink 'Work' to Unleash the Value of a Digitalized Process

Published: 22 August 2014

ID: G00267143

Analyst(s): Bruce Robertson , Janelle Hill


Digital business presents tremendous opportunities for innovation and competitive advantage. Creating this value requires a complete rethinking about the work itself. Merely inserting digital technologies into the existing process is insufficient to realize the full value of digitalization.

Table Of Contents
  • Key Challenges



  • Reinvent Key Operational Processes by Rethinking How the Work Will Create and Deliver the New Value
  • Rethink Which Resource — Human, Machine or Both — Best Delivers Value
  • Rethink Whether Exceptions May Actually Reflect Positive Motivations to Be Incorporated Into the Reinvention Effort

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