Gartner Research

Can IT Keep Up With Business Demands for BI and Analytics in the Insurance Data Evolution?

Published: 25 August 2014

ID: G00263804

Analyst(s): Kimberly Harris-Ferrante

Summary

Gartner research has found that business demand for new data capabilities far outpaces what IT can deliver, resulting in areas of underfunding and uncontrollable shadow IT. Insurance CIOs and IT leaders must take an aggressive approach to restructure the IT organization to avoid these risks.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The high demand and immediate need for analytics by business executives will result not only in demand that cannot be satisfied by insurance IT but also in increased complexities, as business looks for alternatives outside corporate standards
  • IT investments in data initiatives are not growing at the same pace as business demand, especially for customer-centricity, resulting in the inability for insurers to be successful in business transformation

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