Gartner Research

CSPs' Move Into Digital Services Demands a More Adaptive Approach to Sourcing

Published: 26 August 2014

ID: G00264301

Analyst(s): Neil Osmond, Claudio Da Rold

Summary

Communications service providers diversifying into new digital ecosystems will have to rethink the IT value chain as they seek to increase innovation and find ways to participate effectively. An adaptive sourcing strategy will help CIOs to innovate, differentiate and run their operations better.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Take a Three-Layered Run, Differentiate and Innovate Approach to Sourcing
  • Engage and Influence the Business in Defining Customer Interaction Models, Using a Bimodal Approach to IT
  • Implement a Holistic, Business-Led Approach to Innovation in Run Mode for Sustainable Operational Efficiencies

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.