Gartner Research

CSPs' Move Into Digital Services Demands a More Adaptive Approach to Sourcing

Published: 26 August 2014

ID: G00264301

Analyst(s): Neil Osmond , Claudio Da Rold


Communications service providers diversifying into new digital ecosystems will have to rethink the IT value chain as they seek to increase innovation and find ways to participate effectively. An adaptive sourcing strategy will help CIOs to innovate, differentiate and run their operations better.

Table Of Contents
  • Key Challenges



  • Take a Three-Layered Run, Differentiate and Innovate Approach to Sourcing
  • Engage and Influence the Business in Defining Customer Interaction Models, Using a Bimodal Approach to IT
  • Implement a Holistic, Business-Led Approach to Innovation in Run Mode for Sustainable Operational Efficiencies

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