Gartner Information Technology Research

Gartner Magic Quadrant for End-User Outsourcing Services, North America


New solutions in the North American EUO service market are fueling client interest in the use of service providers to manage their service desk, desktop and mobility needs. Sourcing executives can use this Magic Quadrant to evaluate providers that best meet their outsourcing goals.

Published: 26 August 2014

ID: G00261622

Analyst(s): David Ackerman , William Maurer , Bryan Britz

Table Of Contents

Market Definition/Description

  • IT Outsourcing
  • End-User Outsourcing Services
    • Desktop Outsourcing Services
    • Service Desk
    • Mobility

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • C3i
    • CGI
    • Cognizant
    • CompuCom
    • CSC
    • Dell
    • Fujitsu
    • HCL Technologies
    • HP
    • IBM
    • Long View Systems
    • Maintech
    • Pomeroy
    • Stefanini
    • Tata Consultancy Services
    • Unisys
    • Wipro
    • Xerox
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • End-User Profiles
  • Service Provider Data

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.